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Cancellation and refund letter templates

You do not have to find the words. Copy a template, fill in the brackets, and send it. Putting your request in writing creates a record and starts the clock on deadlines.

Last reviewed: 2026-06-30

This page is general information, not legal advice. Refund, cancellation, return, and dispute rights vary by state and by your contract — confirm the rules and deadlines that apply to you.

Before you send:

  • Send requests in writing (email or message) so you have a dated record.
  • Ask them to confirm in writing, and keep their reply.
  • Check your refund, return, and cancellation deadlines first — some are short.

Not sure about your deadlines? See cooling-off and refund deadlines. To take it further, see how to dispute a charge and report a company.

Cancel autoship or recurring orders

Use this to stop automatic shipments, subscriptions, or renewals.

Subject: Cancel my recurring order / autoship

To whom it may concern,

Please cancel any recurring order, autoship, subscription, or automatic renewal on my account, effective immediately. My account details are [your name], [account number or email].

Please confirm in writing that the recurring order is cancelled and that no further charges will be made. If a shipment has already been processed, please tell me how to return it for a refund.

Thank you,
[Your name]
[Date]

Request a refund within the return window

Use this to ask for a refund and to confirm the deadline that applies to your order.

Subject: Refund request — order [number]

To whom it may concern,

I am requesting a refund for [item or order number] purchased on [date]. Please confirm the refund amount, the return process, and the deadline that applies to my order under your return and refund policy.

If a prepaid return label is available, please send one, and please confirm the refund in writing once it is processed.

Thank you,
[Your name]
[Date]

Return unsold inventory (repurchase / buyback)

Use this when you are leaving and want to return resalable product you bought recently.

Subject: Return of unsold inventory — [your ID number]

To whom it may concern,

I am ending my participation and would like to return unsold, resalable product I purchased within the repurchase period. Please send me the steps, the return address, the deadline, and the percentage refunded under your inventory-repurchase (buyback) policy.

Please confirm the amount to be refunded before I ship anything.

Thank you,
[Your name]
[Date]

Dispute a charge with your card issuer

Send this to your bank or card company — not the seller — if you were billed after cancelling, did not receive what was described, or did not authorize a charge.

Subject: Billing dispute — card ending [####]

To [bank or card issuer],

I am disputing the following charge(s): [date(s)], [amount(s)], [merchant name]. The reason is [I was billed after cancelling / I did not receive the goods or services as described / I did not authorize this charge].

Please open a billing dispute, apply any provisional credit that applies, and send written confirmation. I have attached [receipts and cancellation confirmation].

Thank you,
[Your name]
[Account number]
[Date]

Ask them to stop contacting you

Use this to stop calls and messages about joining, buying, or coming back.

Subject: Please stop contact

To whom it may concern,

Please stop calling, messaging, and emailing me about joining, buying, or returning. Please remove me from contact and marketing lists. I am asking in writing and would like written confirmation.

Thank you,
[Your name]
[Date]

Sources

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