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Cancellation and exit rules
This page does not tell anyone whether to continue, pause, or leave an MLM. It explains written rules that may matter when someone is trying to understand their account, purchases, subscriptions, or status.
Documents where terms may appear
- Participant, consultant, distributor, or contractor agreement.
- Policies and procedures.
- Compensation plan.
- Refund, buyback, or inventory return policy.
- Autoship, subscription, website, tool, or back-office billing terms.
- Event, training, or license terms when those charges are separate.
Policy details to find
- Whether cancellation affects future charges only or also affects past purchases.
- Where the written terms say a request must go.
- Whether deadlines run from order date, delivery date, enrollment date, or account end date.
- Whether inventory, samples, kits, tools, subscriptions, or event fees have different rules.
- Whether the policy mentions chargebacks, commissions, bonuses, rank, status, or credits.
- Whether state terms or a cooling-off notice appear in the agreement.
Cooling-off rules
The FTC describes a Cooling-Off Rule for certain sales made at a home, workplace, dorm, or a seller's temporary location. Not every purchase is covered. The FTC consumer page and rule text explain coverage, exclusions, timing, and notice rules. A company policy or state rule may use different terms.
What this page does not prove
This page does not decide whether a specific policy controls, whether a cancellation is valid, whether a charge can be disputed, or whether any person should continue or end a business relationship. Those questions depend on documents, facts, dates, payments, and other rules.
Read next
- Inventory return rules
- Autoship and recurring charge rules
- Records to review after joining
- Already joined?
- Corrections
Sources
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Regulator guidance
Multi-level Marketing Businesses and Pyramid Schemes
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Regulator guidance
Buyer's Remorse: The FTC's Cooling-Off Rule May Help
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Regulator guidance
Cooling-off Period for Sales Made at Home or Other Locations
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Regulator guidance
Business Guidance Concerning Multi-Level Marketing
Correction request
To request a correction, email corrections@boringanddevastating.com with this page URL, the specific text at issue, and supporting public sources.